FAQ

Returns:

We accept returns on any defective merchandise within 14 days of receipt. Unfortunately, we cannot accept returns or exchanges on any non-defective merchandise because our apparel is made to order. Please make sure to check our sizing charts to ensure you order the correct size.

If your order is incorrect or damaged, please contact help@goldendoodlegoods.com with your order number and provide clear pictures of the issue. We will reply within 24 business hours.


Split Shipping:

Since our apparel is printed to order, it ships directly to you from the printer in order to save time. Our stickers and decals are fulfilled by a different partner, and ship out separately from the shirts. 

So, if you order both a shirt and sticker / decal, please be aware that your items will arrive in two separate packages. Additionally, shipping the stickers / decals in a cardboard mailer provides better protection for the items during shipment.

We are happy to offer a $5 flat rate for standard shipping on t-shirts and tanks within the continental United States. So whether you order 1 t-shirt, or 4 t-shirts, the shipping fee is still only $5!

Similarly, we offer a $2 flat rate for standard shipping on stickers and decals within the continental United States. So whether you order 1 sticker or decal, or 10 stickers and decals, the shipping fee is still only $2!

If you order both apparel and accessories, the flat rate shipping fee is $7.

International Shipping costs $10 for the first (t-shirt / tank) item, and $5 for each additional item. And the cost for accessories is an $8 flat rate. If you order both apparel and accessories to be shipped internationally, your shipping cost will be $10 (plus $5 each additional item) + $8 = $15+.

At this time we do not ship to the following regions: Brazil, Indonesia, Malaysia, and Mexico.


Window Decal Installation:

Decal Installation Video

Clean the desired surface (eg. car window), preferably with a mixture of water and rubbing alcohol. Do not use Windex! Before applying the decal, lay it on a flat surface like a countertop and use a credit card or drivers license to apply pressure smoothly over the decal so every part of the decal remains stuck to the clear transfer paper when you apply it.

Next, peel away the backing to expose the sticky side of the decal. Carefully apply the sticky part of the decal by pressing on the desired surface (eg. car window). Use a credit card or drivers license to rub the top of the transfer paper to ensure all parts of the decal are stuck to the surface.

Once you have applied the sticker, carefully peel away the top transfer paper at a sharp angle (eg. top left corner to bottom right corner) to ensure the position of the decal.

Decal Installation Video


Apparel:

All of our t-shirts are printed to order, so please allow 2 - 3 days for your shirt to be printed and shipped. Orders place on a Friday after 12pm EST will not be fulfilled until Monday.


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